Terms of Service
Due to the nature of our products and services, which include; third party subscriptions, time based services rendered, intellectual information, training, online memberships and subscriptions, as well as consultations and client interactions online, as a rule and unless otherwise stated in the terms of purchase for any particular product or service, deposit fees, initial payments and retainer fees are non-refundable.
Consultations & Project Planning
Daubern Business Solutions Limited will consult with you and plan your solutions and projects accordingly before offering any services. We charge for this consultation prior to engaging with you on the setup required or offering any intellectual property and advice on the project. If you choose to use our services, we will refund you for this consultation by reducing our project price. If you choose to not use our services, this fee is non-refundable.
Design Services Terms
These terms apply when engaging our design services; website design, social media design or any other digital designs done by Daubern Business Solutions Limited. Small projects with a turnaround time of less than one week require an upfront, non-refundable payment of the full amount prior to beginning work. Larger or multi-integrated designs with a turnaround of more than one week, usually applying to website designs, require a non-refundable upfront deposit. This deposit includes costs for third-party subscriptions and an initial design fee. The deposit is a percentage of the full project price and will vary according to the level and upfront costs required to begin a project. The design, website or digital final product will only be handed over to the client, or in the case of Daubern Business Solutions Limited managing your project on an ongoing bases will only be published/posted once the balance of the project price is paid.
Daubern Business Solutions Limited includes a limited number of revisions to designs once the draft completed product is presented to the client. The number of revisions is dependent on the design service provided and complexity of the service and revisions should be made within a time limit outlined by us. Revisions due to errors or faults on Daubern Business Solutions part are neither limited nor time restrained.
Third Party Subscriptions & Purchases
Daubern Business Solutions Limited will, on your behalf, purchase any third party products and/or subscriptions. These are included in the price we charge you for our services. These products are subject to their own refund and cancellation policies which Daubern Business Solutions Limited can enact on your behalf. We bear no responsibility for any charges incurred when cancelling or receiving a full or partial refund or failing to do so for these third party services. Third party terms and conditions apply.
Subscriptions
Recurring memberships and/or subscriptions can be cancelled at any time by giving written notice of your cancellation, but not less than thirty (30) days before your next membership or subscription payment is due.
Cancellation requests can be emailed to us at info@daubern.co.uk, or via your User Account where applicable. Details of how you can manage your membership or subscription account and payment options will be sent to you via email when you purchase the service. Cancellations made less than thirty (30) days before your next payment is due, will be processed the following month. (I.e. after the next payment is made).
Marketing & Advertising
Daubern Business Solutions Limited provides marketing packages tailored to our customer's needs. While we make every effort to optimise marketing and advertising to capture a wide audience, results often vary in different industries and can be limited by a customer's budget. We optimise marketing and advertising regularly to improve results however we in no way gaurantee any specific outcomes or business income. Upfront payments for marketing services may be refunded either in full or partially if the funds have not yet been utilized.
Digital Products & Designs
Digital designs are items Daubern Business Solutions Limited provides to you that we have designed and may take time to fulfill. Digital produts are items that require no customisation and can be delivered immediately. Digital products and designs can be purchased through our website or quoted and require payment upfront. For digital designs, these are not refundable once we begin work on a project. For digital products, refunds can be issued upon request but cannot be refunded once the digital goods have been received. If you are uncertain about what a digital product might include, or would like to determine it's benefit to you, contact us before purchasing.
Training
Training is refundable up until the start date of training. Once training has begun it is strictly non-refundable.
Refunds
Our refund policy varies by service or product. We handle refund requests on a case-by-case basis, and customers can reach out to our customer support team for assistance. Refunds will be done using the same method as the original payment method. In certain circumstances where possible, Daubern Business Solutions Limited may effect a bank transfer refund.
Refunds may take between 10-14 working days to process or longer for third party services and products.
We will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.
General
To process a refund or receive more information on the services we manage on your account, please contact us with your request and we will advise on the steps that you will need to follow.